How can we help you?
You have a question about our robot family or something is not working as it should? No problem!
Here you will find solutions for all kinds of questions.
With these, you can easily get your roboter up and running again by yourself.
And if that should’nt work, then we are of course there for you to support personally.
ZACO User Manuals
Here you can find an overview of all user manuals of our ZACO family in PDF format.
ZACO W450 User Manual
ZACO A10 User Manual
ZACO A9sPro User Manual
ZACO A9s User Manual
ZACO A8s User Manual
ZACO V85 User Manual
ZACO V80 User Manual
ZACO V5x User Manual
ZACO V5sPro User Manual
ZACO V4 User Manual
ZACO V3sPro User Manual
ZACO A4s User Manual
ZACO A6 User Manual
The suitable app for my ZACO robot - MAC-ID
Here you will find an overview of which models are controlled with which ZACO app:
ZACOHome app: A10, W450, A9sPro, V5x
ZACORobot app: A9s, A8s, V85
To be sure, check the MAC ID of your robot.
You can find it on the silver sticker behind the suction or wiping module.
Remove the suction or wiping module and also turn the robot upside down for the models A10, A9sPro, A9s, A8s, V85 and V80.
Establish app and Wi-Fi connection
First download the appropriate ZACO app from the AppStore or PlayStore.
ZACOHome App: A10, W450, A9sPro, V5x
ZACORobot App: A9s, A8s, V85
Add your robot and start the network connection.
Note: The robot can only connect to 2.4GHz Wi-Fi.
Establish SmartHome connection (Amazon Alexa)
How do I connect my robot to Amazon Alexa?
Establish SmartHome connection (Google Home)
How do I connect my robot to Google Home?
Note: This function is possible with robots that are compatible with the ZACOHome app (A10, A9sPro, V5x).
Cleaning & Maintenance
To maintain long-lasting cleaning performance, regular care and cleaning of your robot is very important.
Therefore, after each use of your robot, clean the dusting or wiping module and, if necessary, remove hair from the side and main brushes. If long hairs have wrapped themselves around the brushes and wheels, simply pull them off carefully with the cleaning tool provided.
If the hair is long, it may be necessary to part it with scissors first. You can then brush the remaining hair and dust out of the suction shaft with the enclosed cleaning tool.
Hint: Possible fraying of the side brushes can be significantly reduced by using warm water. This way they are more durable! 🙂
The robot can be carefully wiped with a warm cleaning cloth. The microfibre cloths should be washed at 60° in the washing machine after each cleaning process.
Regularly tap out the fine dust particle filter over a dustbin or outside the house (caution: do not clean wet) and replace it as required.
Also, make sure your robot’s sensors are clean so as not to limit its precision and orientation.
If a part of your ZACO robot stops working, this is no reason to give up on your supporter in household.
As the European distributor of ZACO robots, we can offer you the following:
In both cases we kindly reqest you to contact our ZACO customer service beforehand.
Many cases can be solved quickly with a direct contact person and we can clarify in advance to what extent repair costs will be incurred.
The repair is free of charge if your ZACO robot is within the warranty period.
ZACO models purchased after 2020 have a guarantee period of 3 years (after registration) – otherwise the ZACO robots have a warranty of 2 years. Please note the ZACO guarantee conditions.
Flat-rate costs for the repair (incl. VAT):
Note: This will apply if your robot was purchased from another distributor or your robot is out of warranty.
Shipping fee: 9,99 € (delivery and return shipment)
Repair fee: 39,99 €
Costs for needed spare parts
Ordering individual spare parts
Due to the ongoing housekeeping help of your robot, it needs regular maintenance and even spare parts from time to time.
These can be easily reordered online or requested individually from our friendly customer service.
Due to an existing guarantee (3 years) there is of course also the possibility to get needed spare parts replaced.
The following spare parts can be requested from our ZACO customer service:
Defective spare part/ robot
If something on your robot does not work as it should, contact our friendly ZACO customer service directly and we will find a solution together.
In most cases, the problem can be solved with new spare parts (e.g. a new battery).
This way, you can continue to use your reliable support in household.
You can reach us by phone from Mon to Fri between 10 am and 6 pm.
Increasing the mopping performance
Here are some hints to help you improve your mopping performance:
Robot does not start cleaning - possible reasons
If your robot does not start despite these possible reasons, contact our ZACO customer service directly – we will find an individual solution.
Increased volume of the robot - Possible reasons
Sharing the robot in the ZACO app
You want to share the cleaning schedules and room-specific mapping (from model A9sPro) with your family, partner or flatmates in the app? No problem!
Share QR code:
Scan QR code:
Done! Now you share a ZACO robot and its control.
Since every vacuuming and mopping robot needs occasional maintenance, we’ve put together some videos to explain step by step e.g. how to replace the battery or how to clean the bumper and cliff sensors (for your ZACO’s clear view).