When the going gets tough.
We take really great care in raising and nurturing our robot friends. However, it can even happen to the best – something stops working. We of course won’t leave you and your robot alone in your hour of need. After all, we have our own in-house Service and Warranty Department. And this is very important to us. Because at the end of the day, you should always be happy with our products. It often just takes a look at our question and answer catalogue to get your helper back up and running. If that doesn’t work, we are indeed also personally at your service.
Sometimes it just takes a look at this list.
My robot makes loud, rattling sounds when vacuuming – what’s the reason for this?
It may be the case that smaller objects have gotten caught in the vacuum shaft. These are often not easy to see, particularly for models with brushes in front of the vacuum shaft.
First try to remove the foreign object with the cleaning tool.
If this is not possible without closer access, remove the screws from the holder and dismantle the brush to remove the foreign object more easily.
The robot vacuum is louder than usual. – Is there something wrong?
There can be many causes for this. Many robot vacuums have a MAX mode for cleaning. The robot vacuum increases its vacuum power to remove more stubborn dirt. Your robot will be louder due to the higher motor speed.
If this isn’t the case, it can be because the filter (particle filter, fine particle filter and sponge if present) are so heavily soiled that the air can’t freely flow through.
Simply clean the particle filter, run the sponge under running water and let it dry entirely.
But be careful: . Please do not clean the fine particle filter with water, but rather shake the dirt out over a bin or replace it with a new one.
Long hairs have gotten tangled in the brush. – What’s the best way to get them off?
When long hair has wrapped around the brush, simply pull the hair carefully off the brush using the cleaning tool provided.
It might be necessary to first cut the hairs with a scissors. You can brush the remaining hair and dust from the vacuum shaft with the bristled side.
The front wheel is blocked. – How do I unblock it?
If the front wheel no longer rotates properly, it is often due to debris wrapped around the suspension. To remove this, grasp the wheel with your thumb and index finger and pull it straight out.
After cleaning, you can put it back in the opening. Press it hard until you hear it click into place.
The water tank is leaking when it’s inserted. – How can I stop everything getting wet?
If water is really leaking, please check the rubber plug on the top of the tank. Water can flow out if this isn’t sealed correctly. All our vacuum and mopping robots have a water stop. This should eliminate such cases.
The robot won’t start cleaning even though it’s fully charged. – What’s the reason?
Check whether the toggle switch on the side of the device is turned on.
The robot vacuum can only start cleaning when the main power switch is on.
The battery won’t charge. – What’s the reason?
First check whether there is voltage available at the socket. Then check whether the mains cable is properly inserted into the socket. As the other end of the mains cable is plugged into the bottom of the Home Base charging station, there may be a loose connection.
There are silver charging contact surfaces underneath the robot. These must be in direct contact with the charging surfaces at the Home Base in order to charge the device’s battery. When the battery is fully discharged, it may take a short moment for the charge indicator to light up.
The contacts on your robot vacuum and the charging station must be cleaned from time to time. Clean contact surfaces conduct current significantly better. For your own safety, disconnect the Home Base charging station from the socket and switch the robot off using the side toggle switch (set to 0).
You can now clean the contact surfaces of any impurities with a dry cloth.